Shruti Shibulal on Building the Future of Human-Centered Hospitality

Published on July 7, 2026
GPC Member Shruti Shibulal recently shared her perspective on India’s unique opportunity to shape the future of intelligent hospitality. Drawing on her experience as Executive Vice Chair of Tamara Leisure Experiences and Director of Anticipatory, Shruti explores how AI can strengthen — rather than replace — the human connection at the heart of hospitality.
 
She highlights India’s potential to build globally relevant models that combine technological innovation with a deep culture of service, enabling more personalized, sustainable, and meaningful guest experiences at scale. Her reflections offer a powerful reminder that the future of innovation lies not only in efficiency, but in thoughtfully using technology to enhance human experiences.
 
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